FAQ

Can you supply items which are not on your website?

Yes, simply call us and we’ll do our best to source it for you at a competitive price.

What information looks best on a promotional product?

It varies depending on the item you’re ordering. It can be your logo, brand, contact details or a message you want to promote. We’re happy to advise on layout and content for maximum impact.

Can we see samples of products before we purchase?

Of course, however the sample will not be personalised to your company. All samples are chargeable but will be credited if returned in good condition within the specified time (certain low value items may be exempt).

If you require a printed sample before the main order, we can arrange pre-production samples. These are usually chargeable but we will always check and provide a quote for your approval before proceeding.

What type of artwork should I supply?

Several types of artwork formats are acceptable and these are detailed below with notes:

• Acceptable File Formats:
• Adobe Illustrator (.ai, .eps) (Recommended)
• Adobe Acrobat - Vector Graphic (.pdf )
  The following formats are also acceptable but may involve additional vector work on the logo and incur additional charges.
  The resolution of artwork is recommended at 300 dpi:
• JPEG Image (.jpg) This is a low resolution file and cannot be vectored for scaling. Hi-Res Jpegs can be used but this depends on the production print method.
• TIFF Image (.tiff)
• Bitmap Image (.bmp)GIF Image (.gif)

What is a pantone colour?

This is a colour system used mainly in various types of printing. (PMS is the Pantone Matching Service). It is the colour(s) you have chosen (or will choose) for your artwork and the printing of any stationery or promotional items you require. Your Graphics Designer or Printer is likely to have this information and also your artwork, but if you’re unsure we can always assist.

Can we have our exact corporate colours?

We always aim to match your stated Pantone preferences as closely as possible on all promotional merchandise we supply. Sometimes a slight variation can occur depending on the colour or print method involved with a particular item.

Will you supply an artwork proof before beginning production?

Yes, we always supply a visual (usually in PDF format) showing all relevant details to ensure accuracy. All clients must sign off the artwork proof before we release any item to production. Factory proofs can occasionally vary from the original signed off artwork in which case we’ll forward the factory proof and ask you for a second approval.

Can we open a credit account with you?

We normally ask that your first three orders are paid by pro-forma invoice prior to production. Following this we’re happy to discuss a 30 day credit account for you, subject to the usual credit application and approval. All account balances must be paid to terms, i.e.30 days from date of invoice.